ERP and CRM System Integration with BPM Engines

Our approach focuses on technical precision, system compatibility, and process efficiency.

1. ERP/CRM Systems Analysis for Integration Efficiency:

We perform a detailed technical analysis of the customer's ERP and CRM systems to identify optimal integration points and methods. This involves evaluating system architectures, API capabilities, and data structures to determine the most efficient integration pathways.

2. Extending ERP/CRM Systems with SoftryLink Plugins:

When the customer’s ERP/CRM system supports extensions, we leverage our existing SoftryLink plugins to streamline integration and reduce both implementation and maintenance costs. For systems not yet supported, we often develop custom plugins at no additional cost to the customer, especially when it contributes to expanding the SoftryLink framework’s capabilities.

3. Integration Flow Implementation via ESB:

We configure and implement the necessary integration flows within an Enterprise Service Bus (ESB), focusing on the technical aspects of remote connections. This includes ensuring robust security measures, fault tolerance, and efficient data transmission.

4. BPMN Model Deployment:

By making the BPMN model compatible with the SoftryLink framework, we eliminate the need for extensive development on the BPM engine side. The business process is executable within the engine immediately after deployment. This approach ensures high flexibility, as process modifications often require only the deployment of a new BPMN model, bypassing the need for additional technical adjustments.

5. Automation Script Development for ERP/CRM Events and Tasks:

We develop automation scripts that generate business events and execute tasks within the customer’s ERP/CRM systems. These automations are often supported by the ERP/CRM systems natively and are implemented with a low-code approach, enhancing efficiency and reducing the complexity of integration.

6. Comprehensive Testing and Documentation:

Our implementation process includes thorough testing and comprehensive documentation of the solution before it goes live. This ensures reliability, clarity in operation, and ease of future maintenance or modifications.